Introducing the Customer Portal
Hi everyone it’s Mark with Murphy’s On-Site, we’re excited to announce our new customer portal! Throughout the course of the last year we realized our customers wanted more feedback on the status of their repairs and invoices. That’s why we have released the Customer Portal.
The first thing we wanted to do was address the communication with our customers around the scheduling and completion of your Repair. To improve this communication we implemented email updates for each service request you submit. You will receive updates on any change in your service request. For example you will get an update when it is scheduled, pending completion, or waiting for parts. You may even receive a personalized message from the Murphy’s On-Site team regarding your repair.
Once your service request is completed you will receive an email from us informing you it’s been completed as well as what had been done. You will then receive a follow up email with a digital copy of your invoice and a link to pay your invoice online. You can choose the pay online feature or you can remit payment to us with a check.
Submitting your service request through your customer portal automatically links to you in our system. This way all of your past service requests and invoices are saved in the same area. We feel it is beneficial for you as a customer to have quick access to what we have repaired.
Check out the video above for a tour of the portal and how to submit a service request and keep up with the status of your service request.